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Customer Success

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Article — 3 min read

What is customer success?

In a perfect world, every project, product, service, deliverable is provided to the required quality, on time, on budget and to the defined scope. These four dimensions could represent customer success. The problem is, we do not live in a perfect world and failures occur. When success and failure are perceived as polarised positions, like two […]

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Article — 75 second read

HICX Appoint VP for Customer Success

HICX Solutions have appointed their Head of Advisory Services, Grant Watling, as the new Vice President for Customer Success and Service Delivery. The focus of the role is to have global responsibility to drive customer success outcomes through leading a world-class customer success team, inspiring customer success across the company, optimising the customer experience, and ensuring […]

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