August 25, 2014

Suppliers: A Proven Competitive Weapon You May be Overlooking

Today’s post comes from a respected friend, Tom Bower at Lam Research. Many may know Lam Research engages in the design, manufacture, marketing, and service of semiconductor processing equipment used in the fabrication of integrated circuits, but here is a brief intro of Tom…

For more than four decades, Tom has helped businesses find the exact sourcing and supply solutions necessary to maximize revenue and minimize expenses. Tom’s industry experience began with his time at Ford Aerospace, General Electric, and Parallel Computers; however, his career truly came into focus when he took over as Manager of New ProductIntroduction Purchasing at Sun Microsystems. From there, Tom’s skills and expertise were put to the test with another 25 years of:

  • Managing tactical purchasing
  • Strategic sourcing
  • Materials management
  • Supply chain management

This experience reaches across a number of industries, including such notable names as Sun Microsystems, Tandem Computers, Hughes Data Systems, and Solectron.

Further, as a lifelong learner, Tom holds multiple degrees from San Jose State University (BS Business and Industrial Management, MBA), along with ISM and APIC certifications, Certification in Purchasing from De Anza College, and is a California State Certified Instructor at the community college level. Tom brings his decades of real-world experience to the classroom by having taught Supply Management-related courses at SJSU’s Professional Development Center and developing seminars for both ISM and the SJSU Professional Development Center.

And, without further ado…

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Suppliers: A Proven Competitive Weapon You May be Overlooking

“Some authors have suggested that strategic sourcing is often done in a win-lose style without true collaboration between buyer and seller. Nothing could be further from the truth, as a win-lose relationship is the antithesis to strategic sourcing done the right way”

Suppliers have evolved to become an opportunity for creating market winning competitive advantages or allowing competition to leverage those advantages to the detriment of your company.

Realization of this emerging reality has resulted in the increasing adoption of the principles and processes of strategic sourcing. Suppliers are a competitive weapon in the arsenals of world class companies with the realization that strategic sourcing builds supply chains that win against the best of the best.

Companies can no longer afford to assume a supply of materials will be there when and where they need them and in the quantity they need and at the price they’ve come to expect. Forces on a global scale have made such comfortable assumptions a thing of the past. Compliance with increasingly complex environmental requirements, supply uncertainties resulting from political unrest and accelerating global levels of competition for critical materials are just a few of the material supply complexities that companies must face and overcome continually.

Add to this the fact that companies are increasingly competing on a global supply chain level while entrusting an ever increasing share of their added value to suppliers including suppliers that provide outsourcing services and you have challenges on a daunting level of complexity unimagined only a decade ago. American industry must come up to speed in sourcing on a strategic level evolving their suppliers into an extension of themselves regarded on the same and in some cases, on a higher level of importance than even their own internal value creation capabilities.

Known Values of Strategic Sourcing

Fortunately strategic sourcing is not new to the scene. It is a business process developed over the last 20 years and has proven its ability to create optimized total cost of supply, market winning global supply chains and accelerated new product introduction. These are only a few of the values sourcing materials strategically has demonstrated including:

– Lowest total cost of supply across the entire supply chain.
– Fastest product time to market and to volume production.
– Global supply reach and capability.
– Market winning supply chain reliability and responsiveness.
– Supply chain compliance with labor, materials governance/regulatory requirements.
– Product and supply chain quality of performance exceeding customer expectations.

Strategic Sourcing Collaboration Enablement

The early adopters of strategic sourcing who are now realizing its wide range and depth of competitive advantages realized that suppliers are a resource and as such are a variable resource. How suppliers are integrated into the company determines the values they provide. A simple concept but one whose implications greatly influence the ability to compete or even survive.

The best suppliers are becoming ever more selective in who they support. Suppliers also gain from longer term strategic relationships with customers enlightened to pursue the benefits of strategic sourcing. They are seeking customers that they can consider strategic in the mutually successful environment of strategic sourcing.

Supplier accelerated value adds yet another layer of complexity that strategic sourcing has demonstrated successfully addresses. Vertical integration has given way to the expanding concept of defining and sticking to core competencies and having suppliers provide all values not defined as a core competency. Combined with that is the expansion of globalization and moving up to compete on a supply chain level.

Strategic sourcing as a core competency marshals suppliers into a tightly knit, highly leveraged competitive weapon that enables companies to compete globally on a supply chain level with outsourcing providers also managed and performing on a strategic level.

The engine behind strategic sourcing creating market winning competitive advantages is enabling collaboration between customer and suppliers. Collaboration applies the resources of both sides into a relationship based upon trust, long term business intentions and the creation of a wide range and depth of mutually beneficial values.

A strategic relationship created and continually improved for both sides through strategic sourcing is the underpinning of achieving an environment in which collaboration can be initiated and thrive. Collaboration is a process where two or more parties expend resources in seeking to define and implement value creation processes that will be of value to both sides. Collaboration cannot exist unless the parties first regard their relationship as long term and mutually beneficial and it is strategic sourcing that establishes that foundation. Look at companies that have failed to achieve the tremendous benefits of deep collaboration with their suppliers and you will find lacking the enabling strategic relationship. Supply chains frequently have not met expectations and those disappointments can usually be traced back to lack of effective customer/supplier collaboration.

American industry has been slow to adopt relationship based supplier integration. The emphasis to optimizing supplier values has been on information technology (IT) customer/supplier interfaces, offshore sourcing, outsourcing and supply chain development.

IT tools have many very valuable applications to both optimize the efficiency as well as effectiveness of customer/supplier interfaces but cannot themselves create the values of relationship based collaboration.

Global sourcing, outsourcing and supply chains are all logical supply solutions optimized through the processes of strategic sourcing. Each must be part of a larger plan for supplier integration that is one of the established deliverables of strategic sourcing in the form of a global supply plan achieving the integration of these supply strategies into best value creation strategy and execution processes.

The Core Processes of Strategic Sourcing

Strategic sourcing is not black magic. It is a series of processes that when orchestrated on a program level will develop, manage and improve over time an overall supply strategy and execution achieving optimized supplier value integration. Those values have been demonstrated will create market winning competitive advantages and are driven with proven strategic sourcing best practices including:

    • Supply Chain Council.
      • Apply internal collaboration to the continual improvement of the supply chain.
      • Develop company level supply chain goals to assure optimized supplier resource dedication.
      • Suppliers as a key company resource are integral to the company’s business development
    • Quarterly Business Review.
      • Develop supplier/company mutual support goals, measure results, take corrective actions as needed and develop mutual improvement goals.
    • Score Carding.
      • Define how mutual support will be measured, variances defined with continual improvement in data gathering, timing, cost and mining fo actionable initiatives.
    • Commodity Management.
      • Collaborating with key suppliers to develop mutually supported performance and cost optimized materials.
    • Benchmarking.
      • Assuring that our practices are market competitive and our core competencies represent best practice capabilities.
    • Supplier Centric Product Development.
      • Leveraging our supplier capabilities in an optimized combination with our own to develop cost, performance and value winning.
    • Supply Chain Modeling.
      • Each element of the supply chain including our own constitutes a core competency levelof contribution.
    • Risk Management.
      • Continual assessment of potential supply chain failures combined with proactive supplier collaboration to develop and manage protective and recovery actions.
    • Lean Manufacturing.
      • Vigorously pursuing with our suppliers ways in which waste can be driven from our supply
    • Electronic Manufacturing Services (EMS) Program Management.
      • Collaborating with our EMS provider to achieve a level of mutual support representing optimized efficiency and effectiveness.

Future American industry leaders will be those that create the correct core competency model (for them) and embrace strategic sourcing itself as a core competency. Not all companies have the same potential supplier values creation opportunities depending on the nature of their products. But where the potential for supplier value contribution is across a wide range and depth of values, supplier integration on a strategic level will create market winning competitive advantages.

There has been confusion on what powers supply chain excellence but clarity is emerging through the experiences of world class companies. Strategic sourcing is the business process recognized more over time as optimizing supply chain performance.

The emphasis of IT empowering supply chain excellence is being replaced with the realization that supplier performance is driven through collaboration based on strategic relationships. IT remains a vitally important element of achieving supply chain optimization but it represents a tool set rather than the basis for customer/supplier collaboration value creation. It is customer/supplier collaboration that results in optimized supply chain design, implementation, performance and improvement.

Fundamental to supply chain excellence is that every link in the chain provides exactly the value assigned to it and does so on-time with the precision of a fine watch with absolute predictability. This level of supplier value contribution can only be achieved when the supply base is rationalized and the company’s strategic sourcing team is collaborating in-depth with suppliers to define mutual support goals, continually measure results over time, taking corrective action when needed and applying their collective experience and intelligence to continual improvement initiatives. While IT tools can and should assist in this value creation process, it is the human-to-human collaboration that creates best practice levels of supply chain excellence.

Total Cost of Supply: The Bigger Picture

Total cost of supply (TCS) optimization refers to taking into account all the costs that a supply strategy and execution will incur and also includes costs to the supplier as well as the customer. One of the core processes of strategic sourcing is to identify all costs related to supply and develop supply strategy’s and execution processes that result in optimized TCS; customer and supplier.

In a non-strategic sourcing environment, frequently the only cost that is considered in making purchase awards is the price that will end up on a purchase order. During the development of strategic sourcing over the past 20 years it has been realized that there are many costs related to a purchase award beyond the price paid on the purchase order. And that those other costs are frequently greater than what ends up on the purchase order.

When customers and suppliers seek to identify and quantify total cost, the realizations often result in radically altered supply as well as supply chain designs and executions. The scope of effort provided by the company may itself change drastically all the way to outsourcing for some or all manufacturing and possibly services such as design , engineering, fulfillment and field service as well as others.

Strategic Sourcing; a Selective Initiative Where Benefits Exceed Investments

Sourcing strategically requires investment; in people and travel in particular.

The people investment relates to hiring what some companies refer to as Supply Base Business Mangers. Their skills and knowledge are such that they know how to build strategic, mutually successful supplier relationships based on the principals of strategic sourcing. The travel comes in when they routinely and continually keep on top of what is developing in the supply community with the essential global perspective always in the forefront of their learning.

The benefits of strategic sourcing are influenced by several factors that should be taken into when considering making the essential investment:

1)  How much of the technology in design and manufacturing of our product is contributed by this supplier? The greater the contribution the more likely sourcing strategically would be appropriate to optimize those values. Particularly if the supplier holds key related patents.
2)  For whatever reason if we have only one source, strategic sourcing makes sense to collaborate with the supplier to mutually build protections against supply interruptions; mitigation of risk is essential particularly if supply interruption would result in a substantial loss of revenue and customer confidence.
3)  What % of the cost of our product does sourcing does this supplier represent? The greater the cost the more sourcing strategically may present total cost of supply optimization opportunities. This is particularly true as the % of custom design increases to the point that the items provided may be 100% custom; this is where collaboration with the supplier frequently will reveal cost reduction possibilities that both will work to have realized.

In summary; making the investment of sourcing strategically has greater payoffs as variables of supply, technology and cost are greater. As the variables increase so do opportunities for influencing them into representing optimized Total Cost of Supply.

If they are not influenced through collaboration with key suppliers, then they will seek their own level which will be far from presenting optimized supplier leveraging.

Summary: An Opportunity for Winning in the Market Place

Strategic sourcing collaboration establishes the environment in which suppliers willingly engage in customer/supplier supply and supply chain TCS analysis and the planning as well as execution of cost optimized supply solutions. TCS optimization all the way to and including the supply chain level is capable of creating significant competitive financial advantages to both customer and supplier.

Achieving quality results from relationships with suppliers has always been a challenge. That challenge became many times more complex when global sourcing, outsourcing, and supply chains came into being. Each of these changes in sourcing strategy and execution made communications more difficult, blurred lines of value creation and hand-off’s while introducing multiple cultural and business process variations.

Taken together, these impacts have increased the challenge of achieving quality across a supply chain and through its depth to a level nearing impossibility. Strategic sourcing focuses the energies of customer and suppliers on continual improvement in the values each represents to the other across a wide spectrum of quality enhancement initiatives. This ability to achieve and maintain focus through strategic sourcing has enabled customers and suppliers to not only handle the increased challenges but to turn those challenges into competitive advantages as they excel in their mastery of them!

Continual improvement is what sourcing strategically is all about. This cultural level dedication to excellence starts with supplier integration into the new product introduction (NPI) process where as much as 80% of the total cost of a new product is established. Supplier involvement in NPI applies supplier expertise to that of the company in optimizing product design, manufacturing and supply chain design and performance. Suppliers are a source of a wealth of best practice knowledge and strategic sourcing leverages that knowledge in the creation of market winning products and the supply chains that deliver them.

Strategic sourcing is an emerging business process that will become common to the American business environment and adopted worldwide. Manufactures will have no choice other than to adopt strategic sourcing as their competition realizes that suppliers hold the key to survival in the new world of supply complexities and leverages that knowledge in the creation of lean, fast responding supply chains that optimize total cost while merging best of class suppliers into their companies as an extension of themselves.

For further discussion, please feel free to contact Thomas W. Bower directly at: bowertw@aol.com

HICX Solutions is a leading Supplier Relationship Management platform that helps customers significantly reduce costs and risk associated with managing suppliers – and deepen supplier collaboration. Our state-of-the-art workflows, supplier data models, search algorithms, web interfaces, integration capabilities, and processes were built from the ground up to aggressively meet time-to-market demands, scale appropriately, and serve the needs of the world’s most demanding, large, and complex organizations.

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