We want our customers to be as fanatical about us, as we are about them.
(And we won’t stop until that is achieved).
"The support desk currently handles some 4,000 supplier inquiries a month so moving suppliers on to a self-service portal could bring considerable savings and benefits for everyone."
"HICX have exceeded our expectations. We have already identified new opportunities to apply HICX solution’s capabilities to simplify our business and grow our markets."
EDF wished to centralize their supplier master, enrich their data, ensure compliance, and syndicate supplier information to the appropriate systems. By leveraging HICX’s master data management, EDF now have a single source of truth with automated real-time data collection and validation which ensures no duplicate supplier data is entered.
"One of the reasons that we selected HICX was to do with what we call a category risk matrix. The categories of risk depend on the particular supplier and the environment into which the goods are being delivered. We calculate the risk which will then be used as part of the qualification process."
"The HICX SMEs were able to achieve in 3 months what would previously taken a much longer time. HICX combined their experience in data management and governance and quickly learnt the nuances of our business and the internal ways of working. The output of the engagement was excellent and was used to inform immediate actions and ongoing planning. Their approach created a positive experience for our stakeholders."