Our Expertise

HICX prides itself on its heritage of procurement process design and technology implementations. We understand the needs and challenges of our customers better than any other player in this space.

HICX enables organizations to succeed by providing more than cutting-edge technology. We also offer:

  • Unmatched project execution and delivery capabilities
  • Access to deep process knowledge
  • Global presence, with a local understanding
  • An integrated business portfolio of technology solutions and BPO services
  • Human capital with exceptional knowledge and experience

Because of our scale, scope, and knowledge, we can solve problems for our customers that no one else can. We leverage deep functional and industry expertise and a breadth of geographical reach to the benefit of our customers. HICX is passionate about taking on immense challenges that matter most to our customers.

Implementation Expertise
Even the best solutions can fail if the project implementation is not executed correctly, on time and on budget. HICX is known for being strong in execution, understanding the needs of each customer organization, and providing the right resources and support throughout the project. We:

  • Understand our customer’s needs, strengths, and weaknesses
  • Understand requirements and transform them into business solutions
  • Employ a strong project methodology tailored to each customer’s size and needs
  • Closely manage quality throughout the project implementation
  • Offer a transparent and structured work approach
  • Bring strong change and stakeholder management and communication skills
  • Transform your business with minimal risk and disruption
  • Can speak both business and IT languages
  • Offer flexible staffing options, tailored to project needs and budgets whether on site, remote, or offshore

Process Expertise
Working with our customers on their most challenging supplier management issues requires deep industry and functional expertise in supplier management processes within real working environments. We invest significant time and effort in developing and renewing our process and industry knowledge base in order to evolve our solutions to fit our customers’ changing needs. We:

  • Bring a strong history of working with customers, designing processes across all procurement capabilities such as master data management, risk, compliance, sustainability, spend, category management, and contract life-cycle management
  • Hold true to the philosophy that system should always follow process, not the other way around
  • Provide insights into best practice processes across many industries
  • Leverage our own ongoing business process experience from our BPO services team to deliver pragmatic solutions known to succeed in real life
  • Have experience working with Six Sigma and validated environments like GxP

Global Presence
HICX has headquarters in London, Chicago, and Dubai, U.A.E., with teams spread across the globe. Being a multicultural organization allows us to understand and meet the needs of our local and global customers. Our global presence and diverse workforce is a vital strategic advantage for our customers. We:

  • Have a solid understanding of local needs and global organizations
  • Are experienced in working within multicultural environments
  • Leverage implementation teams across different time zones
  • Provide support to customers across time zones and languages

Integrated Business Portfolio
HICX offers an integrated and focused business portfolio of technology solutions and business process outsourcing (BPO) services that help our customers reduce costs and refocus strategic resources away from transactional activities. Constant feedback and new insights enable us to sustain long-term innovation and value to the market. We:

  • Possess a real-world understanding of supplier management processes
  • Maintain a “closed feedback loop” between our internal users, the users of our customers’ solutions, and product management
  • Lead, rather than follow, technology and process innovation
  • Deliver both best-of-breed technology and best practice insights

Our People
HICX understands that business value cannot be achieved through technology alone. It starts with our people working together to get to the heart of our customer’s business objectives, and continues with the development of solutions to fit these requirements. We believe this human-centered approach to technology is what makes the difference to your business.

We hire individuals from diverse backgrounds with leadership potential, integrity, a sharp analytical mind, creativity, and the ability to work with people at all levels in an organization. We:

  • Hire people with exceptional knowledge and experience: our current average is 11+ years of experience within the procurement software space
  • Ensure an exceptionally diverse workforce
  • Optimize project staffing with a rich variety of skills, experiences, and perspectives
  • Offer an international team with a broad range of language capabilities
  • Have a strong track record of employee/human capital retention

 

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Give our sales team a call +1 (312) 948-0391 (US) or +44 (0) 203 325 4244 (UK)

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